- How to book
- Tell your airline, tour operator or travel agent when you book, or at least 48 hours before you travel. Otherwise go to the information desk inside the entrance.
- Assisted travel line
- Call or WhatsApp +44 7867 358938: weekdays 05:00 to 22:00, Saturday 05:00 to 13:00, Sunday 11:00 to 22:00
- Meeting points
- The information desk inside the terminal, the Drop Off zone, the Help Point at the main car park, seating landside opposite Pret, and seating in the departure lounge opposite Boots
- Getting here
- A lift links the DLR platforms with the terminal; buses serving the airport are step free; wheelchair-accessible black cabs wait at the entrance
- Screening
- Fast-track, separate or alternative screening can be arranged, and a private search room is available
- Mobility equipment
- Tell your airline when booking. The ambulift and aisle chair take up to 150 kg.
- Parking
- Two accessible bays in the Drop-off area and twelve in the Main Stay car park. Blue Badge holders can register for free drop-off time; see parking.
Source: airport assisted travel page. The airport also publishes AccessAble guides to the terminal.
Your rights
UK rules give disabled passengers and those with reduced mobility free help at airports and on board. See the Civil Aviation Authority accessible travel pages and Blue Badge drop-off.
Sources
Last checked 12 October 2026. Spotted something out of date? Details at the airport change often; the airport's website and your airline have the final word.